LUNAR ARTEFACTS • LONDON

As the Day of Love approaches, we want to ensure your gifts arrive on time. To guarantee delivery before Valentine's Day, please take note of our cut-off dates for orders. Whether you're in the UK, the United States, Europe, or elsewhere in the world, these deadlines are set to help your preparations go smoothly. Below are the specific cut-off dates for each region. Please allow 3 extra days if your order is Personalised with Express Engraving.

United Kingdom
DPD - 12th of February
Royal Mail 24 - 11th of February
Royal Mail 48 - 9th of February

United States of America
Express - 8th of February
Standard - 1st of February

Europe
Express - 5th of February
Standard - 1st of February

Rest of the Word
Express - 2nd of February
Standard - 25th of January

Lunar Artefacts aims to fulfil orders listed in the order confirmation by the delivery date mentioned in the shipment confirmation. If there isn't a specific delivery date, the default is within 20 business days from the shipment confirmation. This, however, doesn't apply to products from the Replacement Parts Collection or Personalised items.

• United Kingdom: Up to 5 business days depending on the delivery method. DPD offers next-day delivery if orders are placed before 12:00 pm.
• Europe: Delivery times range from 5 to 14 business days, depending on the country.
• USA: Delivery can take between 3 to 7 business days, varying by location.
• Rest of the world: Generally, delivery is within 7 to 14 business days, but it's subject to the country.

Personalised Products - Premium & Express Engraving

Products personalised with Express Engraving will be dispatched within 3-5 business days. Products personalised withPremium Engraving will be dispatched according to our set schedule. The cut-off time for orders is the 8th of the month, with products to be dispatched by the end of that month.

Replacement Parts Collection

Items from our Replacement Parts Collection are dispatched within 10-14 business days post-order. If you're ordering within the EU, rest assured that the listed price already includes import taxes. For global delivery of products, our Standard Shipping takes about 14 to 20 business days. If an order contains items from the Replacement Parts Collection, it will be divided and shipped in parts.

Indeed, products with personalised engraving and replacement parts have extended processing times. When you order an item with personalised engraving, you should be aware of our dispatch schedule. The deadline for such orders is the 8th of each month, and they will be sent out by the month's end. This duration accounts for the design, preparation, and the meticulous work of our artisans to engrave your item. When using our Standard Shipping method, worldwide delivery generally takes between 10 to 14 days.

Items from our Replacement Parts Collection are dispatched within 10-14 business days post-order. If you're ordering within the EU, rest assured that the listed price already includes import taxes.

For global delivery of products, our Standard Shipping takes about 14 to 20 business days. If an order contains items from the Replacement Parts Collection, it will be divided and shipped in parts.

You can provide either a residential or office address for delivery. However, please note that we don't deliver to military addresses, specific restricted zones, collection points, or PO boxes.

Reach out to our Customer Support for assistance.

Unfortunately, we cannot split a single order to deliver to multiple locations. For items going to different addresses, please create separate orders for each destination.

It's possible there may be unexpected delays with your shipment. We suggest first reaching out to the courier service to determine the cause of the delay. If you need further assistance or the issue remains unresolved, please get in touch with our Customer Support.

Although Lunar Artefacts has its headquarters in the United Kingdom, we operate several dispatch centres around the world to best cater to our global clientele. We cannot guarantee that every item will dispatched from the UK. We recommend getting in touch with our Customer Support for more details.

Although Lunar Artefacts has its headquarters in the United Kingdom, we operate several dispatch centres around the world to best cater to our global clientele. While we cannot guarantee every item is dispatched from the UK, we can confirm that orders bound for the European Union will be shipped from centres situated outside the EU. We recommend getting in touch with our Customer Support for more details.

In the event that the package appears significantly damaged upon arrival, it's advisable not to accept it from the courier. If you've already accepted it or if it was left at your location, start by photographing the damaged box before opening it. Then, inspect the contents. If you find any items that are damaged or defective, photograph them as well. Should you have any concerns related to the quality or damage of your items after examination, reach out to our Customer Support with a description of the issue and the relevant photos attached.

While Lunar Artefacts offers global shipping, there are a few exceptions. If you can't locate your country (or region) in the delivery options, please get in touch with our Customer Support to inquire about shipping to your location.

The shipping fees vary based on your delivery location. The specific shipping costs will be shown when you input your delivery address during checkout. For any additional queries reach out to our Customer Support.

Lunar Artefacts is not liable for any international, EU, or USA taxes or customs duties. Customers may be required to pay these upon arrival in the destination country. For more information explore our Shipping Policy.

Import duties and taxes may be liable upon arrival in the destination country. This varies by country. You may receive an email or notification from your local customs office or post office to process these charges.

If a customer refuses to pay duties and taxes, the goods will be returned to Lunar Artefacts at the customer's expense. The customer will receive a refund for the value of goods paid, minus the cost of the return shipping. The initial shipping cost will not be refunded.

Yes, orders delivered to the USA ($1000 and above) are subject to local taxes and duties that range between 1% to 15%, depending on the state. For detailed information, please refer to local rules and regulations regarding international shipping.

Orders delivered to European countries can incur local taxes and duties ranging from 1% to 25%, depending on the location. Customers are encouraged to refer to local rules and regulations regarding Brexit and international shipping for detailed information.

If your parcel is held in customs, Lunar Artefacts does not have control over this. You or the recipient will need to contact your local customs office for further assistance.

For any queries or assistance, please contact the Lunar Artefacts Customer Support.

• United Kingdom, London: Smartech at Selfridges.
• France, Paris: Smartech at Printemps.
• Germany, Berlin: Smartech at KaDeWe.
• Ireland, Dublin: Thomas Brown.