FAQ

 

Can I use Pointer Instrument with my Mac? What about Windows?

Pointer Instrument is compatible with both Mac and PC. You can connect it via dongle, cable or Bluetooth.

 

What is the current battery life of the Pointer Instrument?

The current Battery life is between 2-4 weeks based on the usage. Charging time depends on what charger you will use (cable or wireless), but approximately between 2 or 3 hours.

 

How to connect the Pointer Instrument to a Mac via Bluetooth?

Please follow these steps:

  • Flick the power switch to On mode on your mouse.
  • Press and hold the connect button for 3 seconds and release, LED light should be flashing now. Please make sure you are not clicking any buttons on the leather top while you are pairing it with your Mac.
  • Open System Preferences and click on the Bluetooth, turning it on too.
  • When “LUNAR MOUSE” appears on the list, click Connect to finish the pairing process.
  • Once pairing is successful, LED should stop flashing.

 

How to connect the Pointer Instrument to my Windows via Bluetooth?

Please follow these steps:

  • Flick the power switch to On mode on your mouse.
  • Press and hold the connect button for 3 seconds and release, LED light should be flashing now. Please make sure you are not clicking any buttons on the leather top while you are pairing it with your PC.
  • Go to Settings, open Devices, then click on Bluetooth & other devices.
  • Add “LUNAR MOUSE” when it appears on the list, click Pair to finish the pairing process.
  • Once pairing is successful, LED should stop flashing.

 

What if I cannot connect the Pointer Instrument to my computer via Bluetooth?

Please update your Pointer Instrument with the latest firmware. If you still cannot connect it via Bluetooth after installing the update, please contact Customer Support.

 

The USB cable doesn’t fit the Pointer Instrument port, what should I do?

If you feel that USB is too tight to plug-in, then we would recommend plugging it in with a bit of force. Most of the time, by forcing in the USB cable for the first time, the port does get looser after repeated use.

 

The clicking of the Pointer Instrument feels too dull/too loose, what should I do?

Our design makes it possible to make clicks smoother or stiffer with a simple screw set (M2.5 x 4mm Grub Screws). We are happy to provide these complimentary when requested via Customer Support.